General Terms and Conditions

ARTICLE 1 – DEFINITIONS

In these general terms and conditions the following definitions apply:

Right of return/withdrawal: The period within which the consumer can exercise his right of withdrawal.

Consumer: A natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.

Day: Calendar day.

Duration transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a specific period of time.

Data carrier: Any tool that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: The option for the consumer to cancel the distance contract within the cooling-off period.

Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.

Distance agreement: An agreement concluded between the consumer in the context of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.

Technology for distance communication: means by which an agreement can be concluded without the consumer and entrepreneur being together in the same room at the same time.

General Terms and Conditions: These general terms and conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Legal name: Be Launched B.V.
Trade name: Toysdealz
Address: Kraaivenstraat 23-21, 5048AB Tilburg, Netherlands
E-mail address: info@toysdealz.com

Questions? View our frequently asked questions or contact us via our contact page.

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

If the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

If, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him.

ARTICLE 4 – THE OFFER

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains sufficient information to make it clear to the consumer what the rights and obligations are associated with acceptance of the offer. This includes the price, any delivery costs, the manner in which the agreement will be concluded and the conditions under which the products or services are offered.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can inform himself within legal frameworks whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

ARTICLE 6 – RIGHT OF WITHDRAWAL

General right of withdrawal: When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 30 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

Handling the product during the cooling-off period: During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Read our full returns and refunds policy here

ARTICLE 7 – OBLIGATIONS DURING THE WITHDRAWAL

- Notification of withdrawal: If the consumer wishes to exercise his right of withdrawal, he must report this unambiguously to the entrepreneur within the cooling-off period of 30 days (for example in writing by post, fax or e-mail).

- Returning products: After the consumer has informed the entrepreneur of his right of withdrawal, he must return the product within 30 days. The consumer must demonstrate that the products have been returned on time, for example by means of proof of shipment.

- Return shipping costs: If the consumer exercises his right of withdrawal, the consumer will be responsible for a maximum of the return shipping costs.

ARTICLE 8 – EXCLUSION OF RIGHT OF WITHDRAWAL

The entrepreneur can exclude the following products from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement:

- Custom-made goods: Products that are manufactured according to consumer specifications and that are clearly personal in nature.

- Sealed goods: Products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

- Perishable goods: products that can spoil or expire quickly.

- Sealed audio, video recordings and computer software: where the seal has been broken after delivery.

- Newspapers, periodicals or magazines: with the exception of subscriptions to such publications.

ARTICLE 9 – THE PRICE

- Price stability: During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

- Variable prices: Products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, can be offered with variable prices, provided this is clearly stated in the offer.

- Price increases: Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

Defects or incorrectly delivered products must be reported to the company in writing within 30 days of delivery. The products must be returned in the original packaging and in new condition.

- The guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

ARTICLE 11 – DELIVERY AND EXECUTION

- Care during delivery: The entrepreneur will exercise the utmost care when receiving and executing orders for products.

- Delivery address: Delivery takes place at the address that the consumer has communicated to the entrepreneur.

- Delivery time: Accepted orders will be delivered expeditiously, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.

Read our full shipping policy here

ARTICLE 12 – PERMANENT TRANSACTIONS: DURATION, TERMINATION AND EXTENSION

Cancellation: The consumer can cancel an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.

Extension: An agreement entered into for a fixed period can be extended for a maximum of one year if the consumer can cancel the extended agreement towards the end of the extension with a notice period of no more than one month.

ARTICLE 13 – PAYMENT

The merchant guarantees the safety and security of all payments by using Shopify's built-in payment systems. These adhere to strict security standards designed to protect consumers' payment information. This commitment to security helps prevent unauthorized access to or misuse of payment information.

Responsibilities of the entrepreneur:

- The merchant takes all necessary measures to secure the transaction process and ensures that all payments are processed securely through Shopify's payment system.

Consumer Responsibilities:

Consumers are obliged to provide correct payment details and must immediately report any discrepancies or suspicions of fraud to the merchant. If payment discrepancies are reported, the merchant will take immediate steps to investigate and resolve the issue to protect consumers.

Non-payment:

If a payment is not received or is received with delay, the entrepreneur may, within the legal limits, inform the consumer of this and try to settle the matter amicably. The reasonable costs resulting from non-payment may be charged to the consumer, provided that these costs have been communicated in advance and are justified given the circumstances.

Payment Compliance:

- All payment practices comply with the Google Merchant Center, Meta Ads Policy and other applicable legal standards. This ensures that consumer rights are respected and protected throughout the transaction process.

Read our full payment policy here

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 30 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 3-5 working days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his option, replace or repair the delivered products free of charge.

Contact details:

You can reach us by email at info@toysdealz.com or via our contact page. Our team is open Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm. Closed on Sundays and public holidays (GMT-05:00, New York time).

Trade name: Toysdealz

Email address: info@toysdealz.com

Do you have any questions? View our frequently asked questions or contact us via our contact page.