FREE shipping from $50
Premium quality for a great play experience
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What are your shipping costs and delivery times?
We offer free standard shipping on orders over €40 within the EU. For orders under €40 in the EU, we charge €4.95 in shipping costs. For the United Kingdom we charge £4.95 for orders under £35. For Poland we charge 19.99 zł for orders under 175 zł. For Sweden we charge SEK 49 for orders under SEK 450. For the United States we charge $5.99 for orders under $50. For Australia we charge AUD 9.95 for orders under AUD 75, and for New Zealand NZD 9.95 for orders under NZD 80. Orders placed before 9:00 PM (GMT-05:00, New York time) are processed and prepared for shipping within 1-2 business days. Our delivery time is 6-7 business days. Please note this is an estimate and may vary depending on location and customs delays. You can find this information at checkout or in our shipping policy.
Does the store offer international shipping?
Yes, we currently offer international shipping to the Netherlands, Belgium, Germany, Austria, Italy, France, Spain, Ireland, Finland, Portugal, the United Kingdom, Poland, Sweden, the United States, Australia and New Zealand.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our track your order page.
What should I do if my order doesn't arrive on time?
If your order doesn't arrive as expected, it may take 1-2 additional business days for updates. If the issue persists, please contact us at info@toysdealz.com, and we will do our best to locate your order and assist you further.
What is the store's return policy?
You have the right to cancel and return your order within 30 days. We will refund the full amount, excluding return shipping costs, once the product has been received in good condition.
Are there any costs involved in returning products?
Yes, you are responsible for the cost of return shipping. We recommend sending your return with Track & Trace, as we cannot take responsibility for lost return shipments. For more information, please see our return policy.
How long does it take to process my return?
Once we receive your return, we aim to process it within 5 business days. You will receive a confirmation once processing is complete.
Which payment methods does the store accept?
We accept payments via iDEAL, Bancontact, Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Available options are shown during checkout. See our payment policy for more information.
Are there any costs associated with certain payment methods?
In most cases, we do not charge any extra fees for payments. Any applicable fees will be clearly stated at checkout.
How can I correct a payment error?
If you have made a payment error, please contact our customer service immediately for assistance.
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