Refund Policy
Refund Processing
When you send an email to our customer service to initiate a return, your request will be processed as quickly as possible. Please note that due to high demand, immediate responses are not always possible.
Customer satisfaction
We strive to ensure that our customers are 100% satisfied with their purchases. If you experience any problems with the product, please contact us directly at info@toysdealz.com. for help.
Reimbursement Eligibility
You have the right to cancel your order within 30 days of receipt. If you cancel, you have an additional 30 days to return the product. To qualify for a full refund, the product must be returned in its original condition and packaging. Please contact us at info@toysdealz.com to start the returns procedure.
If the return shipment is caused by the consumer, the shipping costs will be borne by the consumer. The specific costs depend on the chosen courier.
If the goods received are damaged or not in order for our reasons, the consumer does not have to pay the shipping costs for this reason.
Refund Process
- Inspection: Once we receive the returned product, we will inspect it to ensure it complies with the return policy.
- Refund Issuance : After inspection, we will process your refund to the original payment method within 14 days.
- Return shipping costs: Return shipping costs are the responsibility of the customer. These amount to approximately EUR 8.95 per package.
Non-returnable items
Refunds cannot be issued for:
- Sealed products that have been opened
- Customized products according to consumer specifications
- Personal items that cannot be returned due to their nature
Damaged or incorrect products
If you receive a damaged or incorrect product, please contact us within 30 days at info@toysdealz.com and send us a photo of the defect. We will replace the product or refund the full purchase price. In the event of recurring defects, we will refund the purchase price.
Frequently asked questions
- Refund Time: Refunds will be processed within 14 days after we receive and inspect the returned product.
- Return shipping costs: The costs for return shipping are borne by the customer.
- Returns address: Yes, please contact us before returning a product to obtain the correct returns address.
Contact details:
You can reach us by email at info@toysdealz.com or via our contact page. Our team is open Monday to Friday from 9am to 7pm and on Saturday from 10am to 5pm. Closed on Sundays and public holidays (GMT-05:00, New York time).
Company information
Trade name: Toysdealz
E-mail address: info@toysdealz.com Do you have any questions? View our frequently asked questions or contact us via our contact page.
Be Launched B.V. | Trade name: Toysdealz
Kraaivenstraat 23-21, 5048AB Tilburg, Netherlands
Email: info@toysdealz.com
Who are we?
We are Toysdealz!
Our team has been active for a long time in the field of selling toys and other consumer products online.
If you're looking for something new, Toysdealz is the right place for you. We work hard to offer our customers new, innovative products across a wide range of categories.
Our buyers search daily for the best suppliers and the best deals for you.
We only sell top products that we have personally checked for quality and that we fully stand behind.
With every order, we do everything we can to make sure it goes as smoothly as possible, so your purchase reaches you as quickly as possible.
That's why we have a full team ready to help you as quickly as possible.
Do you have any further questions about Toysdealz or our service?
Check out our FAQ page or contact us.